Exiland Backup technical support

We care about our customers - this is one of the key tasks of our company. We always give an answer at any your question. Processing your request may take 1-2 business days, depending on your particular situation. On holidays and weekends a delay with an answer is possible.

Before contacting our support team, please read our online FAQ page - it is possible that there you will find an answer to your question.

Our technical support works around the clock.

If you have a problem with Exiland Backup, please describe the situation as detailed as possible: sequence of your actions (mouse clicks, keystrokes, selection of menu items, etc.), what error message appears or what you see on the screen (send a screenshot if possible).

We provide 4 communication ways of your choice:

1) Feedback form (recommended)

For purchase, technical support and any other questions. Please fill out the form below and click the "Submit" button. We'll see your message immediately and we will answer you soon.

Request type *
Your Name *
Email address *
Additional email address *
Software version *
Windows version *
Message *
.tid file *
Picture 1 *
Picture 2 *
Task Log *
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2) Email

Our email address is
This way is convenient for solving technical problems, sending us screenshots with details of the problem, and any other questions.

3) Skype

Skype: Exiland Support
Find us and add us to your contacts. Use this way for questions regarding the selection of the edition of the program, purchase, partnerships.

4) Forum

Skype: Exiland Support
There is the Exiland Backup special forum on our website (only for registered users of paid editions of Exiland Backup).
Participate in discussions, share your experience. In addition to Exiland Backup users, our professional developers also take an active part in the forum, help in solving problems and give advice.