Questions and answers about Exiland Backup

The features and flexibility of Exiland Backup make it one of the best programs for backing up and synchronization of files. We also strive to provide you with high-quality and prompt technical support. That is why, on this page, we maintain the collection of frequently asked questions (FAQ).

This collection of answers to general and technical questions provides brief yet helpful information about the Exiland Backup. Please check here for answers before posting your question. If you have not found an answer to your question, contact us.


Purchase-related questions

1
I plan to install Exiland Backup on more than one computer. How many Exiland Backup licenses I must purchase?

Answer

According to the License Agreement, you must purchase multiple licenses of Exiland Backup to use the program on multiple computers. For example, to use Exiland Backup on 2 computers, you need to acquire 2 licenses. Price per license depends on the number of licenses - the more licenses you buy, the lower price per license is. Visit the Purchase page for information on discounts and prices.
2
Do you offer discounts?

Answer

Yes, we offer quantity discounts. If you are interested in placing a large-quantity order, we will offer you a special discount. For this, contact us via the feedback form.
3
I plan to purchase a license of Exiland Backup Professional. Is it a one-time payment?

Answer

Your license is not limited in time. It includes one year free updates and technical support since the license has been purchased. When the subscription period for updates ends, you may continue using the installed version as long as you wish. To continue receiving updates and technical support, you have to renew your subscription using the Personal Account on the program's website.

Technical questions and troubleshooting

1
Does Exiland Backup support Windows Server 2012 ?

Answer

The Exiland Backup works on all versions of the Windows OS family, including Windows Server 2012.
2
I plan to use Exiland Backup for creating backups in my company at night on Windows Server. Which edition of Exiland Backup should I choose: Standard or Professional?

Answer

The Professional edition is the best solution for you. It is most suitable for constantly working servers - the program runs as a background Windows service irregardless of user sessions. It allows you to copy files from multiple PCs, compress them as ZIP archives and save backups to the specified folder. The Standard edition is a simple Windows application that runs only within user sessions.
3
I encountered the following error when I run the task: "Disk \\WD\Projects is not accessible" but previous time the same task was successfully performed. What should I do?

Answer

If you plan to copy files via the local network, you need to configure the Exiland Backup Professional service to run under any account that has privileges to access the network (for example, any user account). The LOCAL SYSTEM account (which is used by default) has no right to access the network. You can create a special account (for instance, with the "Backup" name) for backing up your files.
4
I moved the backups to another disk. How to specify the new location in the program?

Answer

First, open the task settings, find the "Where to store backups" section, and specify the new folder. Then, in the main window (on the "Created backups" tab), click the "Check" button. The old path to the backups will become invalid. Specify the new location for backups by clicking the "Specify location on disk" button.
5
How can I set sending backup reports to my mobile phone?

Answer

To do this, you have to configure the sending of short notifications via email. You must specify your phone as the email address, for instance as +1921266712@yourmobileprovider.com. The format of email addresses (to which notification emails will be sent) depends on your mobile provider. To receive SMS messages to your mobile phone, you must enable the "Email-to-SMS" service of your mobile provider.
6
How to automatically shut down the computer after the task has been completed?

Answer

You can set the program to perform one of the following functions once the task is completed: shut down, log off, reboot, hibernate, or sleep. This feature is available as the task properties (the "Other settings" section).
7
How Exiland Backup can save critical data from fire?

Answer

For maximum safety, you should not keep all the backups in the same building with your computer. You can store your backups locally, but additionally duplicate them to a remote FTP/SSH server. Both copies of the backup will not be lost if they are stored in different places. Thus, you will be sure of the safety of your data in case of emergency.
8
Can Exiland Backup create an image of a hard disk?

Answer

There are two main approaches to creating backups: (1) creating backups of selected files and (2) creating disk images. Each of the approaches has its advantages and disadvantages. Our backup software implements the first approach, that is, it supports only selective backups (for the most important data).
9
How do I pause/resume a task?

Answer

During the task execution you can pause/resume it. These functions are available through a popup menu in Notification Area (System Tray).
10
How can I view all queued tasks?

Answer

There is a task queue in Exiland Backup. To view the queue of current tasks, click the "Queue" button in the main window.
11
During backup operation I receive the following error: Error creating the ZIP archive: "Duplicate Object index". What should I do?

Answer

This error is associated with non-unique paths of files in ZIP archive. To make sure that file names are unique, you must select the "[x] Create the prefix subfolder in the backup" option in the properties of each source folder or select the "[x] Save full path information" option in the "Other settings" section for your task.
12
Does the program support VSS (Volume Shadow Copy)?

Answer

Unfortunately, this feature is not available in the program. However, if you need to copy the MS Outlook file (*.pst) then before executing your task you can kill the Outlook process and then the pst file will be released. To do this, specify "taskkill /IM OUTLOOK.exe /f" in the "Run external applications" section of the task settings.

Update-related questions

1
How to update Exiland Backup to the latest version?

Answer

Run the program, then select the "Help - Check for Updates" item in the main menu and click "Check". If you use the Exiland Backup Free edition, click the "Show Instruction" button. If you use the Standard or Professional edition click the "Login to Your Account" button and log in using your email address and password that you received via email after purchasing your license(s). You can find the instructions for updating the program on the second tab.